1. How do I remove my phone number from the Gaiyo App?

1. Open the Gaiyo App.
2. Tap on the three lines (menu) in the top right corner.
3. Tap on your email address to open your account.
4. Tap on your phone number.
5. At the bottom, you will see the option “Remove phone number” → confirm.

2. How do I add (or re-add) my phone number?

You can only add a phone number if it is necessary for using a service, for example when booking a bike or car.

1. Start the booking (bike or car) in the Gaiyo App.
2. In the checklist, you will see that a phone number is still missing.
3. Tap “Verify mobile number” at the bottom.
4. Follow the steps in the app (you will receive an SMS code) to confirm your number.

3. Why do I need to add a phone number?

• To verify your identity for certain bookings (e.g., shared cars or shared bikes).
• So that you can be reached in case of malfunctions, reservation problems, or emergencies.

In short: you can delete your phone number yourself via your account settings, and add/verify it again when booking a service (bike or car) via the checklist in the Gaiyo App.